Solve problems checklist
Follow these steps when trying to solve a problem with the product.
If the control panel is blank or black, complete these steps:
a. Check the power cable.
b. Check that the power is turned on.
Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, connect the product directly into the electrical
outlet. If it is already connected into the outlet, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
The control panel should indicate a Ready status. If an error message displays, resolve the error.
Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
Check the network connection.
Ensure that the selected paper size and type meet specifications. Also open the Trays menu on
the product control panel and verify that the tray is configured correctly for the paper type and
Print a configuration page. If the product is connected to a network, an HP Jetdirect page also
a. On the product control panel, press the Home button.
b. Open the following menus:
Select the Configuration Page option.
d. Highlight the Print option, and then press the OK button to print the page.
If the pages do not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
Chapter 7 Solve problems
If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the print driver, or with the program.
Verify that you have installed the print driver for this product. Check the program to make sure that
you are using the print driver for this product. The print driver is on the CD that came with the
product. You can also download the print driver from this Web site:
Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program. If this solution does not work (the document does not print),
complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
The product will arrive with the USB port disabled. To enable the USB port and use
it to test the product’s connectivity, ensure the product is in the Ready state.
Solve problems checklist